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Careers


Help Desk Support

Help Desk Support sought for fast-paced, dynamic San Diego-based real estate and operations firm. The ideal candidate will thrive managing multiple matters simultaneously while also supporting other complex, long-term projects. The Junior IT Systems Administrator is a new role with Pacifica Companies and will play a critical role in supporting our physical and remote based users. This position is currently part time (20 hours per week) with an opportunity for growth. The right candidate will be a self- starter, and adamant problem solver with attention to detail.

Primary responsibilities:

  • Set up new users within the Active Directory
  • Archive mailboxes and users in the Active Directory
  • Audit the current Active Directory to ensure current and active user base
  • Create distribution groups
  • Resolve general Help Desk tickets
  • Work with third party IT management group to escalate tickets that are too complex or broad scope
  • Communicate with end-users to clarify issues and ultimately provide stellar support and solve IT related problems
  • Setup hardware and software for new users
  • Inventory IT equipment (computers, monitors, screens etc.)
  • Excellent communication skills, both written and verbal, a must
  • Must be familiar with standard Microsoft licensing and applications, primarily Outlook. Familiarity with Office 365 a plus

Experience:

  • 1-2 years of troubleshooting enterprise level IT issues.

Skills:

  • Working knowledge of general IT infrastructure and Local Area Networks (LANs)
  • Familiarity with best practices for managing Active Directories, distribution groups and user setups
  • Understanding of Microsoft Applications and common end-user technical issues and complaints
  • Strong communications skills both written and verbal
  • Strong project management skills
  • Ability to work independently

Compensation: Commensurate with experience. Principals only. Respond with Salary Requirements.

The above statements are intended to be generally descriptive but not exhaustive of all functions. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change. The employer is an Equal Employment Opportunity Employer and will comply with the ADA to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer

Job Type: Part-time